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Legal

Refund Policy

Last Updated: August 16, 2026

1. Overview

Albrox subscriptions start from $25/month. Because our platform delivers AI-generated concepts immediately upon request, refunds are handled carefully. This policy explains when refunds are available and how to request one.

2. New Subscription 7-Day Refund Window

If you are not satisfied after subscribing for the first time, you may request a full refund within 7 days of your initial payment. To qualify, your account must not have generated more than 3 concepts during that period. Contact us at support@albrox.com with your account email and the reason for your request.

3. Subscription Renewals

Monthly subscriptions renew automatically. Renewal charges are generally non-refundable. We may grant a refund on a renewal if:

  • You contact us within 48 hours of the renewal charge
  • You have not used the platform during the new billing period
  • The renewal was unintentional and you had not been using the Service

We recommend cancelling before your renewal date if you no longer wish to continue. You can cancel at any time from your account settings.

4. Annual Subscriptions

  • 30-day window: Full refund available if requested within 30 days of purchase and fewer than 5 concepts have been generated
  • After 30 days: No refunds. You retain access until the end of the billing period

5. Non-Refundable Items

The following are not eligible for refunds:

  • Subscription fees after the applicable refund window has passed
  • Concepts already generated and delivered to your account
  • CAD or PDF exports already downloaded
  • Partial month usage after cancellation mid-cycle
  • Custom or Practice plan fees once onboarding or setup work has commenced

6. Exceptional Circumstances

We will consider refunds outside of standard policy for:

  • Verified service outages that prevented you from using the platform
  • Duplicate or erroneous billing charges
  • Fraudulent transactions or unauthorised account use

Each case is reviewed individually. Contact us at support@albrox.com with full details.

7. How to Request a Refund

  1. Email support@albrox.com from the address linked to your account
  2. Include your account email, the subscription plan, the charge date, and your reason for the request
  3. We will respond within 2 business days
  4. Approved refunds are processed within 5–10 business days depending on your payment provider

8. Contact

Questions about refunds: support@albrox.com